Securus Technologies, the company that’s known for connecting inmates with their loved ones, underwent some significant changes recently. The company, which is based in Texas, and has over 30 years’ experience, has acquired GovPayNet. This company is over 20 years old and is based in Indiana. The company processes payments for over 3,000 agencies and specializes in governmental agency payments. Securus is happy to have them on board, as they can assist in developing technology at a much faster rate. JPay, another recently acquired company is already working on new technology to improve the safety of correctional facilities and enhance the lives of inmates.
The primary technology being developed are wireless containment systems. WCS devices work to block cell phone communications made from contraband phones. The signal is blocked from connecting the phone to its network. The user hears or sees a message that the call has been disconnected. It’s estimated that over a billion calls have already been blocked, although official numbers haven’t been released. The technology is important because many crimes both inside and outside the facilities have been linked to contraband wireless devices.
Securus has also been making news in other areas as well. With new accreditation by the Better Business Bureau, the company has received an “A+” rating. The company has improved its customer service, reporting that nearly all concerns are handled in just one contact. With over 95 percent of customers reporting they’re happy with their experience; the company has improved its reputation significantly over the past few years. Despite all the new technology, the company remains true to its purpose. Enhancing communication for inmates through affordable calling solutions and alternatives remains the focus of Securus Technologies. Newly developed tablet computers have been made available for purchase, developed by JPay. With so many options available, and improved safety in facilities, it’s easy to see why Securus Technologies remains an industry leader.